Shipping and Returns Policy

At Midnight Muse Sex Dolls, we proudly partner with some of the world’s leading luxury sex doll manufacturers to provide discreet, reliable shipping to customers across the globe. Every order is handled with care, privacy, and professionalism from production through final delivery.

Shipping Destinations

We currently ship to customers in many countries worldwide. Shipping availability depends on the manufacturer, warehouse location, local import regulations, and carrier restrictions.

Available Shipping

We regularly ship to customers in:

Countries with Limited Shipping Availability

Shipping to the following destinations may be possible depending on the manufacturer, shipping carrier, and local customs regulations. Additional transit time, customs inspections, or import fees may apply.

If you live in one of these countries, we recommend contacting us before placing your order so we can verify shipping availability with the manufacturer.

Countries We Are Unable to Ship To

Due to local laws, international sanctions, customs restrictions, or carrier limitations, we are unable to ship to:

Please note that this list may change as international shipping regulations evolve.

Discreet Shipping

Your privacy is one of our highest priorities.

Every order is shipped in plain, unbranded packaging with no references to Midnight Muse Sex Dolls or the contents of the package visible on the exterior. Shipping labels are discreet, and products are carefully packaged to help ensure safe delivery.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities unless otherwise stated on the product page.

Import regulations differ from country to country, and Midnight Muse cannot guarantee customs clearance in regions where adult products are restricted.

Shipping Delays

While we work with trusted manufacturers and shipping partners, occasional delays may occur due to:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • Public holidays
  • Global transportation disruptions
  • Remote delivery locations
  • Chinese New Year (1 month every year in early/mid February to beginning of March)

We appreciate your patience and will always assist in tracking your shipment whenever possible.

Order Tracking

Once shipped, you will receive a tracking number by email.

Track your order using these links:

Not Sure If We Ship to Your Country?

If your country is listed under Limited Shipping Availability or you simply aren’t sure, please contact our team before placing your order.

We’ll gladly confirm shipping availability directly with the manufacturer and recommend the best shipping option for your location.

Our goal is to ensure every Midnight Muse experience is as smooth, discreet, and luxurious as the products we offer.

Returns & Exchanges

Please note that damage resulting from misuse, improper maintenance, unauthorized modifications, normal wear and tear, or accidental damage is not covered.

Our goal is to ensure every Midnight Muse customer receives a product that meets the premium quality standards we proudly stand behind.

 

Order Cancellations

Orders may be canceled within one hour of purchase without a cancellation fee, provided production, processing, or shipment preparation has not begun.

Cancellation requests submitted more than one hour after purchase will be subject up to a 40% cancellation fee. The remaining 60% of the order total will be refunded to the original payment method.

Orders that have already shipped cannot be canceled. To request a cancellation, contact us immediately at sales@midnightmusesexdolls.com with your full name and order number. A cancellation is not confirmed until Midnight Muse provides written approval.